Customer Service Leadership

Leading an organization in the business world is difficult enough without adding the component of insuring high levels of customer satifaction. This workshop drives and delivers the concepts necessary to develop a "Customer First" mentality within your organization from the top down. The basis of any customer oriented organization the ability for it's leaders to create an environment that empowers its service providers to deal with, handle, and resolve customer issues, without fear of reprisal for making decisons to insure customer satisfaction in the attempt to develop brand loyalty. We examine real life situations and discuss issues that arise and potential solutions and the impact of them throughout the organization.

The Art of Negotiation

Today's most successful business leaders rely upon negotiation and influence skills at every turn whether to close a major business deal, recruit a key team member, or obtain scarce resources in a highly interdependent environment.  This seminar teaches you effective negotiation strategies and influence tactics for every business situation.  Negotiation is a daily occurrence whether in business or in your personal life this seminar is designed to insure you have the tools to achieve your objectives.

Prospecting: The Key to Your Future Success

Prospecting is the key to your sales success.  Your success today maybe a result of the prospecting you did six months ago.  In this two-day workshop, you will become skilled at relationship building, networking and learn the 80/20 rule. Day-one is lecture and discussion of the topic.  Day-two is actual hands on calling customers and the coaching process with the individual participants while they are on the phone. After the workshop, you will have a better grasp on whom to target and how to target them, a strategic approach to organizing your prospecting, and techniques that will allow you to eliminate most cold calls, and allow you to rank your customers to insure you are working with the best prospects for success.

Strategic Planning

The key to success in any organization is based on planning and strategy.  The ability to analyze the current state of the organization, the environment in which it exists or does business, the competition and the effects of the competitors on the organization, and the objective of the organization.  Once the organization has identified its mission and or purpose for existence, the next step is to determine an objective and develop a plan to achieve this objective.  The process can take many different shapes and formats.

The team at Strategic Solutions, LLC has developed the ability to work with organizations to develop the road map to insure organizations achieve the objective outlined by the results.  Strategic Planning is the necessary tool needed for the success of any organization.

Deployment Strategies for the Director of Sales

Developing and implementing the most effective sales strategies is critical in driving the revenue and growth engines of any company.  Business and sales executives have a range of choices in reaching their customers.  Direct field sales organizations, channels, partners, electronic channels, hybrids and all the combinations. All of this is done in an environment that is time pressured and resource constrained.  This seminar looks at helping the Director of Sales structure their organization to insure their most important asset, people, are deployed against the right customers. Hire the right people deploy them correctly and win.

Team Building

Successful organizations have one thing in common; they are able to assemble the individuals within the organization into small work groups or teams.  Strategic Solutions, LLC work with you to identify areas that will allow you to overcome issues that are preventing cohesive team environment and offer solutions to resolve those issues.